Important Notice: Temporary Change in Office Hours

[Important Notice] Change in Consular Service Office Hours
  In response to the ongoing COVID-19 pandemic, we have changed our consular service hours. We apologize for the inconvenience and thank you for your understanding and cooperation. 

  For those coming to pick up documents such as Proof of Residence for Pension, a previously applied for Passport/Certificate, Family Registry Notification, etc., we ask that you visit us during afternoon hours when there are relatively shorter waiting times.

However, please be aware of the following:

(1) In the event of a surge in COVID-19 cases, we may be forced to reinstate our reduced office hours.
(2) In order to practice social distancing, we are required to limit the number of people allowed in our waiting room at a given time. If the waiting room reaches capacity, you may be asked to kindly wait outside in the hallway or building’s lobby.
(3) As noted above, other than certificates of residence for receiving pensions and police certificates document issuance/pick-up service will not be available during afternoon office hours. For new applications and registrations, please visit us during our morning hours. Additionally, for all queries and consultations regarding family registration, etc., please contact us via telephone, email, or in person during morning hours. If you live in a remote area or island, please contact us by email beforehand.
(4) As we are currently working with a reduced staff, unless your case is urgent, we ask that you kindly consider visiting us at a later date, once the COVID-19 crisis has subsided.
We apologize for the inconvenience and ask for your continued understanding as we strive to provide consular services while protecting the health and safety of our visitors and staff. Thank you for your cooperation during these difficult times.

Please contact us at any time if you need to report an incident/accident involving Japanese citizen(s).

Telephone: 604-684-5868
Email: consul [at]
(In order to prevent spam, please change the [at] in the above email address to @. Example: consul [at] is ******

Consular service hours:
Morning office hours: 9:00 am - 12:00 noon (Visa applications: 9:30 am - 11:30 am)
Afternoon office hours: 1:00 pm - 4:30 pm  (*Document pick-up only. No new applications other than certificates of residence for receiving pensions, police certificates, and overseas voter identifications.)

2 Standard processing periods:
a) Passport: 10 business days from application to issuance (e.g. apply on Monday → issued on Monday two weeks later).
(* If you have a valid passport that will not expire soon, we ask that you wait to apply for renewal until after the current COVID-19 situation has subsided.)
b) Certificates: You will be required to visit twice: once for application and once for issuance.
(i) Certificates of residence and signature: issued from afternoon of application day.
(* Only certificates of residence for pension procedures are issued on the same day.)
(ii) Certificates in English such as birth/marriage certificates: 10 business days from application to issuance (e.g. apply on Monday → issued on Monday two weeks later).
(c) Family registry and nationality: Please try to send documents by post.
(d) Visa: 5 to 8 business days from application to issuance.

3 Important Notes:
(1) Hours and services are subject to change depending on the developing situation and circumstances. Please check our website for the latest information or call us before visiting our office in person.
(2) If you feel unwell or display symptoms such as fever or cough, please refrain from visiting our office.
(3) Please come to our office with the minimum number of people possible.
(4) Those entering Canada from abroad are still required by the Canadian government to "self-isolate" for 14 days upon entry.
(5) If it is judged that processing your request cannot be completed during office hours, we may not be able to accept your request. Unless it is urgent, we kindly ask that you come to our office at a later date, once the COVID-19 crisis has subsided.
(6) Passports must be picked up within 6 months of the application date. After 6 months, all unclaimed passports will automatically expire and be discarded. In which case, you will need to reapply for a passport, including submitting a copy of your family registry (extract) with a photo taken within the last 6 months all over again.